What is Conversational Marketing and How It is Work For eCommerce

Conversational Marketing and eCommerce

What inspires a buyer to purchase repurchase from the same online store?! The top criteria include exciting deals, exceptional items, and exciting interactions. Conversational marketing is gaining traction as a reliable way to engage, qualify, convert, and maintain consumer relationships. This post will look at conversational marketing and how it can help you increase your e-commerce sales. Let’s begin with the basics!

In the form of eCommerce, what is conversational marketing?

In e-commerce, marketing entails developing an effective plan for locating customers, supporting them in understanding your offerings, and assisting them in making purchases. In addition, customers must be engaged in a continuous cycle by e-commerce enterprises to return to buy more.

From the first contact to conversion, an e-commerce customer faces many challenges. Unfortunately, from defective communication channels to a general engagement, each barrier reduces conversion rates. Incorporating an AI-powered conversational marketing strategy into customer journeys, on the other hand, can remove all engagement and communication hurdles.

Conversational marketing is a type of marketing that uses communication to engage visitors, convert leads, and retarget existing consumers. With the help of everyday AI technologies, this marketing campaign may be customized and automated.

Benefits of Conversational Marketing for eCommerce

With conversational commerce, you can easily change your current marketing strategy across all channels you target for client engagement, lead generation, sales, and customer care. Conversational commerce offers the following advantages when AI chatbots are implemented across all client touchpoints:

  • Conversations that are customized and cross-channel:

Customers nowadays quickly disregard advertising messages and reward businesses that provide them with customized discussions. Due to a Conversational Commerce AI platform, personalization is constant across all channels, including websites, social media, messaging platforms, and more. 

  • Easy Qualification of Leads:

It’s not easy to qualify leads that come from diverse platforms. AI chatbots, on the other hand, can do so with ease in real-time discussions. Although, your sales team will devote more time to developing those leads and raising your conversion rate. 

  • Automated multilingual customer engagement 24 hours:

When AI chatbots enable conversational marketing, language problems between the support team and clients are eliminated, common in countries like India. AI bots can be available 24 hours to capture leads, analyze their information, provide notifications, and connect customers with human agents from the appropriate departments.

Conversational Marketing for eCommerce:

With the benefits listed above, it should be evident that AI chatbots are an essential part of any conversational marketing plan. So now, let’s look at how conversational AI is used in various stages of e-commerce marketing:

First Stage: Connecting and Engaging Consumers 

Conversations with site visitors, social media audiences, and those who click on your ads are started by an AI chatbot. Such conversations might begin in a variety of ways:

  • An AI chatbot appears in the corner of your website’s landing page to greet visitors and start a conversation.
  • A customer chooses to interact with your AI bot to check about a product you offer.
  • AI-powered sales support is used to engage leads from various channels.
  • Existing customers can inform about new items, special deals, and discounts. 

Understanding Customer Behavior is the Second Stage

A lot of marketing strategies are based on previous customer behavior. 

By recording, collecting, analyzing, and giving real-time customer behavior data, a conversational AI platform automates marketing campaigns.

An AI bot can do the following:

  • Based on current talks and previous purchases, determine the consumer needs.
  • Analyze visited pages, abandoned carts, browsers, languages, and location. 

At all stages of the marketing process, this customer insight leads to personalized, data-driven engagement.

Third Stage- Data for Sales:

AI assistants enrich your CRMs with many sales-ready data as they engage with you all day and night. This knowledge is relayed from marketing to sales, where sales professionals use it to focus their efforts in helping prospective consumers find the products they want and make purchases. 

Successful Conversational Marketing Tips

Now it’s time to look at some best practices for implementing conversational marketing in your store. Here are some tips that have helped other firms and us successfully implement conversational marketing. 

  1.  Find the best eCommerce platform:

It should come as no surprise that in integrating conversational marketing into your sales process, your store’s platform should allow third-party app integrations without requiring advanced technical expertise. Whether you’re just getting started with eCommerce or have one already up and running, ensure certain technical limitations aren’t an issue. WordPress platform is a popular choice for plugin or app installations that are practically seamless. It’s also beneficial if you can design your chatbots to match the layout of your website, as this helps to establish a consistent brand identity.

  1.  Make your chatbots more genuine:

The best part about using chatbots to automate tasks is that they never take off and are always cheerful. Of course, Chatbots can’t wholly replace human connection, but they’re getting close to making it as fun and straightforward as possible for users.

Of course, this is only valid if they are designed to be user-friendly and resemble an honest human discussion. For your website’s users to be willing to participate with your chatbots, it’s essential to humanize them as much as possible. 

  1. Connect your email marketing and social media accounts:

Because chatbots may collect a lot of information about your website’s visitors’ behavior and categorize them based on that information, you must take advantage of it. Integrate conversational marketing into your existing marketing channels, such as email and social media.

You may create personalized email nurture campaigns to convert your leads into paying customers using data collected by chatbots. One of the reasons why chatbots are such a solid choice is that they collect detailed client data on autopilot.


AI chatbots and conversational marketing are quickly becoming the main focus of marketing and sales in the e-commerce business. Customers are finding the entire purchasing process to be more attractive, fun, and rewarding due to increased communication. 

Want to know more about conversational marketing? Are you looking for a chatbot solution?